Ordering Details

If the book(s) are for any special event (Birthday, Christmas or similar) please order in good time. We do our very best to get all orders out as quickly as possible, but at busy times of year, turnaround time for processing and despatching orders can often does increase and therefore orders may take a little longer than normal to reach you. If you would like to use 1st class post or UK Special Delivery, then please call us if you require a quote (high value 1st editions will be sent 1st Class Recorded to faciltate secure delivery and tracking.

Ordering and Payment

Orders may be placed via our Website shopping cart that is managed through a secure (SSL) connection (see the 'secure' padlock in the shopping cart). You may also place an order via email or telephone. Placing order via the Website is the quickest and most secure way of getting a book of your choice, payment will be made via our Paypal payment gateway, where you will have the option to make payment via your Credit or Debit cards or a personal Paypal account if you have one, it will be your preference.

To secure or reserve a copy of any book on sale in the Bookstore, please use the Contact page here

Ordering by telephone, will need the payment to be invoiced either to you for payment or by an invoice generated through Paypal, you would require a Paypal account to make such a payment. Payment by invoce will obviously delay delivery as the item will only be posted after payment has been cleared through our bank.

Prices are payable in GB pounds.

The products listed are managed by a stock control system and when a single item is for sale (the stock level is normally indicated in the product info page) and highlighted as being a 'single item' for sale, once any order is processed, the item is no longer available for purchase and stock levels dispayed will be updated. There are minor limitations with internet shopping which can occur when two or more people wish to purchase an item at exactly the same moment, your web browser may show stock despite someone else having actually made the purchse moments before you. Should such a situation occur you may complete the payment process, but not be eligible to receive the book. In this case the first transaction would be deemed the rightful purchaser and a full refund would be made to the second customer. This is an extremely rare ocurrence and can be prevented, if you really want a particular item, you can email us and advise us to reserve the item for you at no added cost.

Website orders

When placing an order via the Website, you will receive an email confirming we have received your order and are checking our stock. At this time any payment made through Paypal or by cheque will be verified for clearance of funds into our account(s). You will then receive another email when your book(s) are despatched.

Please allow at least 14 working days before contacting us to chase up your order. When placing an order you will be given an order reference number. Please retain this and quote it when making further enquiries.

Any order disputes will be handled in an appropriate fashion in accordance with distance selling regulations..

Contact details: Full contact details will be provided in the receipts and invoices should you need to contact: David Batten, PikeOnline or Hooklinks, however if you need to feel secure in who you are trading with full details can be obtained by contacting me, David Batten  please use the Contact page here and I will verify the contact details for you. Or Telephone:  07966 715347,

Payment to: The Paypal payment gateway will make your payment to David Batten - Hooklinks who is the owner of the PikeOnline and Hooklinks websitesr. Your invoice will carry the PikeOnline branding and payment receipts and credit card statements will show 'HOOKLINKS' as the recipient.

Your personal data is secure

As online shoppers who have concerns about our personal data security, we wish to assure you that we take your personal information and its security seriously.

The need for credit-card security is one we fully appreciate. The shopping cart only stores your details in respect of delivery and product information, it does not store your credit card information. Web-site orders are channelled through a SSL secure processor to our shopping cart system to generate your order. All payment details are entered by you when you are securely connected to Paypal, and we do not receive your card information from this part of the transaction, only Paypal retain this for your personal reference via your account.

Telephone orders where available, only handle the same basic customer information to take the order and generate any invoice, either one sent from Pike Online or one generated through Paypal. This latter option again is a secure transaction between you and Paypal and we receive no credit card/payment details. We only retain basic data in our accounts/invoice system when we raise your order for reference.

Freight and Carriage Charges

U.K. mainland postage is charged by weight.

• Parcels of up to 2 kilograms will be sent by Royal Mail, and will normally be delivered by the postman, 3 to 5 working days after despatch.
• Parcels over 2 kilograms are sent by Parcelforce 48 Hour Service and may require a signature. Northern Ireland, the North of Scotland and offshore islands are more expensive.
  
  Deliveries outside UK. With the accompanying weight and quantity restrictions please consider whether you wish any books/packages sent outside of the UK. The shopping cart will advise the likely cost of shipping to your chosen location for the quantity/weight  of the order.
• Parcels to European countries will be sent via Airmail and the weight will be up to 2 kilograms only, delivery in 5 to 7 days after despatch.
• Parcels to the US, Canada and the rest of the world (check if your country is listed in the 'Location-Shipping Options' screen). Weight is limited to 2 kilograms and will be delivered by Airmail, delivery in 5 to 7 days. Items will be accompanied by a Customs declaration CN22.

Where and when appropriate overseas postage is charged, by weight, at cost and is generally sent via Airmail. For America and places further afield, one book typically costs around £10.00 to send, two or three together about £25.00. For Europe we charge around £6.50 for the first book, and £4.00 for each subsequent book. These costs will reflect the type of book being sent. High value 1st editions will be sent via a Special Delivery at a different rate.

If you are unsure about any of these please contact us for a specific quote.

If excess charges acrue during the ordering process and you pay too much postage, evaluated at final cost at point of despatch, we will refund you the difference.